The Sr. Product Marketing Manager reports to the Director of Marketing and is a member of the marketing team. This is a hands-on position and the incumbent will be responsible for product marketing strategy, planning, and execution.

Duties and Responsibilities

As a member of InnoPath’s marketing team, this person has responsibilities and duties that include but are not limited to:

• Developing marketing strategies to meet InnoPath’s objectives
• Creating long and short-term plans supporting the strategy
• Monitoring, evaluating, and reporting on the market and the competitive environment and taking necessary action
• Leading the creation of marketing collateral, datasheets, sales tools, product demos, web content, white papers and other customer and channel communications for external and internal audiences
• Feeding (Communicating) customer requirements to the product management team
• Traveling up to 25% (required).

Qualifications (skills/expertise)

• 5+ years of proven experience in product marketing and/or product management and/or marketing
• Proven ability to translate complex concepts into themes that create traction in the marketplace
• Passion for the mobile industry
• Proven international marketing experience of advanced, technical and complex mobile services to operators/carriers
• Superior presentation, verbal, and written communications skills 
• Cross-functional team player with exceptional interpersonal skills
• A determined go-getter who's willing to do whatever it takes to make things happen
• Entrepreneurial spirit coupled with the drive to succeed
• Strong strategic thinking with a bias for action and results
• Creative-problem solving skills.

Education

• MBA preferred
• BS in CS or EE or equivalent technical experience

Travel Requirements

• Ability to travel up to 25%

The Role

The Senior Project Manager reports to the Manager of Project and Vendor Operations and is a member of the Global Customer Operations team. This is a hands-on position and the incumbent will be responsible for planning and managing assigned projects through all phases of development and/or deployment. The incumbent will also have primary responsibility for leading the cross functional team assigned to the project.

Duties and Responsibilities

As a member of InnoPath’s Global Customer Operations Team, this person has responsibility for the following:

• Leads by example to cultivate and maintain a culture built on teamwork and the highest personal ethics
• Projects:
• Responsible for planning and tracking projects through all phases of the project lifecycle including requirements, design, implementation, testing, and deployment
• Manages cross functional product teams to oversee requirements, design, implementation, integration, test, and deployment of assigned projects for delivery to customers in alignment with the customer’s schedule
• Serves as the customer advocate and manages internal and external customer expectations
• Schedule:
• Plans overall project schedules to ensure completion of the project on schedule and to specification
• Organizes, coordinates, and tracks cross functional activities and deliverables to schedule
• Team communications:
• Conducts regularly scheduled cross functional team meetings, communicating with the cross functional team and customer team to manage issues and status
• Develops, implements, and manages a process to collect project status information from the cross functional team and customer team
• Reporting:
• Proactively reports a clear and independent view of status, progress, and issues
• Also proactively reports an independent and focused perspective relative to the constraints of cost, quality, schedule, performance, and features
• Develops risk analysis and recommends mitigation strategies as is necessary
• Rapidly escalates unresolved road blocks and cross functional conflict to the appropriate manager

Skills/Experience Requirements

• Minimum 5+ years of directly related Program/Project Management experience managing complex cross-functional software development programs to successful completion is absolutely required
• Experience in project management of multiple, large multi-disciplinary cross-functional teams
• Experience in navigating complex software development environments and working with interdisciplinary teams
• Excellent verbal and written communications skills
• Strong organizational and team building skills
• Motivated self-starter with negotiation and persuasion skills
• Ability to manage relationships among cross-functional team towards successful completion of programs under very tight and overlapping schedules
• Flexible and able to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines
• Ability to work in a matrix-style organizational structure to motivate and influence others
• Ability to comfortably communicate priorities, delivery expectations, risks and concerns to senior management

Education:

• BS/MS in Computer Science, or related field
• Formal Project or Program Management training (PMP) is a plus
• Equivalent experience is acceptable

The position of Director, OEM and Client Operations (OCO), reports to the Vice President of Global Customer Operations and serves as a member of the Global Customer Operations management team. This is a hands-on position. This role is responsible for all geographic based OCO managers and also includes direct management of all OCO activities such as planning, winning and implementing client based solutions.

Key functions include Porting and Integration Services, Verification and Interoperability Testing, Interoperability Testing and Porting Programs, and OEM and Client Engineering support. The incumbent will also have responsibility for leading efforts to architect and implement a state-of-the-art web based knowledgebase, as well as an automated porting and testing process.

Responsibilities:

As a member of the InnoPath’s Operations Team this person will have responsibility for:

• Management of Porting and Integration services, Verification and Interoperability Testing, Tier 3 support for OEM customers and field personnel, Interoperability Testing and Porting programs
• Providing tools, processes, and focuses for the scheduling of OCO resources in order to quickly and efficiently port and verify InnoPath client software.
• Leading thinking in the development of overall OEM and Client Operations strategies, objectives, and effectiveness measures.
• Ensuring integration of objectives with all GCO functions including Deployments, Technical Assistance Centers, Project Management, and Business Operations.
• Providing feedback to, and integrating with, Product Line Marketing in order to provide input that improves InnoPath’s product line.

Qualifications:

• Ten or more years of progressive, technically focused, customer support experience in wireless, carrier, or handset environments, with a proven track record of management success.
• Experience in building a customer centric organization from the ground up.
• Knowledge of technical support, client engineering, planning, and scheduling concepts with practical experience in implementing porting and integration programs
• Knowledge of compliers for real-time embedded systems, applications development on real-time OS e.g., Windows Mobile, BREW, Symbian, Linux, etc
• Experience with firmware, TCP/IP stacks for ARM based devices plus C language, Java, etc
• Understand of the construction and execution of build and releases processes
• Team player with an in-depth understanding of the art and science of OEM support.
• A strategic thinker able to develop pioneering methodologies to replace conventional processes

The Role

The Lead Engineer for OEM and Client Engineering (OCE) reports to the Director OEM and Client Operations (OCO) and is a member of that team; this is a hands-on position. The incumbent will be expected to have direct involvement in the implementation of InnoPath’s client products and engineering support of InnoPath’s field and HQ based OCO engineering teams as well as support of OCO activity impacting product development, releases processes, escalations, diagnostic tools and techniques, and internal training . The position provides technical leadership to the OCO team and is one of the most experienced and senior engineers on the OCO team. The incumbent will also have a significant role in developing OEM and Client Engineering strategies, programs and policies.

Duties and Responsibilities

As a leader of the OEM and Client Engineering Team this person has responsibility for the following:

• Leading by example to cultivate and maintain a culture built on teamwork and the highest personal ethics.
• Providing input to PLM and engineering to grow and strengthen the client portfolio.
• Establishing a strong team of to define, grow and mature OCE in the shortest possible time.
• Product Support
• Operations focus for PRD development
• Supportability and support strategies for new products
• Release process definition and management
• Implementation of device testing plans
• Field Support
• Product escalations
• Internal training
• Pre-Sales support to the Americas
• Internal Services
• Diagnostic tools and decision trees
• Defect management
• Source code management
• Automation of all OCO activity possible.

Qualifications

Education:

• BS in Computer Science, Software Engineering, Electrical Engineering, or related.
• MEE a plus.
• Equivalent experience acceptable

Experience :

A minimum of eight years of experience working in a client or OEM engineering or support function. Experience should include interactions and relationships at a senior engineering level, as well as participation in technologically complex, multi-disciplined, and geographically dispersed teams and problems. In addition to the OCE discipline the ideal candidate will have a working knowledge of both product management and development.

Knowledge/Skills/Abilities:

• Team player with an in-depth understanding of the art and science of OEM support.
• Knowledge of technical support, client engineering, planning, and scheduling concepts with practical experience in implementing porting, integration and verification programs.
• Knowledge of compliers for real-time embedded systems, applications development on real-time OS e.g., Windows Mobile, BREW, Symbian, Linux, etc
• Experience with firmware, TCP/IP stacks for ARM based devices plus C language, Java, etc
• Understanding of the construction and execution of build and releases processes
• Ability to collaborate, establish, and maintain credible and influential relationships.
• The ability to routinely multitask from the tactical to the strategic as well as from leader to individual contributor all in a fast paced environment. .
• Five or more years of progressive experience in wireless, carrier, or handset companies and/or industries with a proven track record of success.

Compensation

Excellent compensation program including an incentive plan tied to personal and company success and equity participation.

The Deployment Engineer reports to the Director of Customer Advocacy with supervision from the lead Deployment Engineer. This is a hands-on position. The incumbent will be expected to have direct involvement in the implementation and support of all Global Customer Operation (GCO) activities impacting the deployment if InnoPath software, services and systems This includes development of Methods of Procedures (MOPS), Acceptance Test Plans (ATP’s), network design systems integrations, database architecture, High Availability environments, system sizing, Bill of Material definition and review and all other activities surrounding the deployment of the InnoPath solution.

Responsibilities

This position will provide deployment support to InnoPath customers (wireless carriers, solution integrators, as well as various internal projects); these include field trials, training, network design, engineering consultation, field deployment management, troubleshooting, project management, capacity planning, etc. He/She will also be the liaison between the HQ, InnoPath branch offices, and customers to smooth out communication channels for all customer related deployment and support issues.

Required

• Intermediate to expert level in UNIX (HP-UX, Solaris, Linux)
• Shell scripting and/or programming(sh, ksh, csh, PERL, Python) expertise
• Enterprise server management and deployment experience
• Capacity planning expertise, ability to scale and size customer systems appropriately
• SQL/Oracle DB expertise
• Expert experience with data networking including TCP/IP, SNMP, Ethernet Routers Load Balancers, HTTP/HTTPS,
• Knowledge of wireless protocols including CDMA, GSM, WCDMA, SMPP, OMA-DM/FUMO
• Telecom or Wireless knowledge
• Experience in working with both domestic and international customers
• Well organized and able to multi-task under pressure in an ad-hoc environment
• Inter-operability/Integration experience
• Great troubleshooting skill
• Pleasant people person, results and detail oriented
• Go-getter, whatever it takes to get it done attitude
• Well organized and able to multi-task under pressure in an ad-hoc environment
• Team player and very customer oriented
• Willing and able to travel, up to 30%

Preferred

• HP OpenView/MC-SG and Veritas VCS knowledge and experience
• CCNA
• WebLogic and/or WebSphere knowledge
• Bilingual

Education:

• BS in Computer Science, Software Engineering, Electrical Engineering, or equivalent experience.

As a key member of our performance and automation engineering team, the engineer will play a major role in the success of InnoPath’s Mobile Device Management products and solutions. Candidate must have expertise in performance tuning, use/build tools to measure system and application performance and create solutions to improve performance. Excellent communication skills, teamwork spirit, sense of urgency and ability to multi-task several high priority deliverables are highly desirable.

Job Responsibility

• Application tuning (Java, WebLogic, Oracle, Redhat Directory server), system tuning (Solaris 9 & 10, HP-UX 11.23), and load balancing (3-Tier Architecture)
• Enhance performance test environments, including end-to-end system setup, troubleshooting and configuration
• Performance test automation and test harness development
• Develop and execute performance scenarios, create reports
• Analyze performance data and create performance roadmap
• Benchmark customer deployment and provide configuration/sizing guidance
• Drive product architecture and design for performance

Required Experience

• Experience with scripting languages, such as Shell Scripts, Ant, Perl, Python
• Extensive experience in developing test and performance automation
• Expert knowledge of load tools (JMeter experience a plus)
• Protocol familiarity (HTTP/S, SNMP, LDAP, SMS) and network tools (ethereal, tcpview, tcpdump)
• 3 + years experience with Java / C++ OO programming, J2EE applications development. Familiarity with application servers such as WebLogic (WebSphere and Tomcat are a plus)
• Work experience with Web Services, JMS, SOAP, WSDL, and XML
• BS/MS in Computer Science

Job Requirements:

We are looking for a talented senior research engineer to help us enhance and innovate our core diffing technology. This will involve research, analysis and implementation of algorithms and data elicitation methods that improve and invent new algorithms.

The position involves being on the cutting-edge of the technologies in this industry and being ahead of the competition. Evaluation, optimization, Innovation, far-sightedness, detail-oriented and endurance is the key to this position. The primary responsibility is the development of one or more components or subcomponents of our application suite and Device Management platform.

Skill Requirements:

This position requires experience in design and development of algorithms and software tools used for mobile devices.

• Must have minimum 2 - 5+ years of work experience with ARM and GCC compilers, linkers, and CPU instruction sets. Knowledge of assembly language.
• Applied research experience related to computational algorithms. Experience developing solutions to algorithmic problems independently using novel techniques.
• Strong C programming skills. Additional experience with C++ is preferred.
• Knowledge of, and experience with, data compression, encryption or similar algorithms.
• MS in a technical discipline (CS, Math, Physics, EE etc.) PhD preferred.

Preferred:

• Knowledge of at least one of the following areas: file systems, compiler development, build tool chains for mobile devices.
• Familiarity with development environments (source control tools, debugging tools).
• Experience in embedded system development (ARM/MIPS, Brew, Linux, Nucleus, WinMobile).
• Working experience with open source code.
• Excellent documentation and communication skills, a self starter with can do attitude
• Working experience with agile software development and/or Test Driven Development

Location: Corporate Headquarters – Sunnyvale, CA

Job Requirements:

Design and develop embedded software for cell phones and mobile devices. The position involves working on device management and OMA standard based applications. Develop commercial grade software for the cellular/wireless industry, which can be ported to several different development environments, running on the top of different operating systems (BREW, RTOS, Linux, Windows Mobile, Symbian). The primary responsibility is the development of one or more components or subcomponents of our application suite and Device Management platform.

Skill Requirements:

This position requires experience in design and development of embedded software for cell phones and mobile devices

• 5+ years experience on embedded system development (RTOS, C, ARM/MIPS, Linux)
• Experience working in the mobile handset space, with proficiency in system development on BREW, Symbian, Windows Mobile or Nucleus.
• Solid C programming skills
• Knowledge of XML, WBXML, TCP, UDP, SIP and HTTP protocols
• Familiarity with ARM/MIPS compilers, linkers such as ADS, SDT, Green Hill, and Linux cross compiler
• Familiar with development environments (source control, tool/CVS, debugging tool/Multi-ICE)
• Working experience with open source codes
• Experience with complete product development life cycle.
• Good written and verbal communication skills; ability to write design and test specifications
• BSCS/EE degree or equivalent

Preferred:

• Experience on embedded communication development (TCP/IP, HTTP/SSL, or WAP)
• Experience on mobile devices and familiarity with OMA standards and protocols
• Excellent documentation and communication skills, a self starter with can do attitude
• Knowledge one of the following areas: file systems, compiler development, real time OS or Linux kernel, security
• Working experience with agile software development and/or Test Driven Development

• Gather requirements from all engineering groups
• Evaluate existing test methodologies
• Define new test strategies and processes
• Implement automation framework and integrate tools
• Seamless integration of existing engineering services
• Design overal SQE processes for end to end testing
• Develop automated daily build, test, and report process
• Champion testability in all engineering functional specifications
• Review test plans
• Research best of breed tools for test case automation
• Optimize test suite execution
• Invasive diagnostics and debugging
• Code review all QA scripts, tools, and applications
• Design integrated real-time reporting for test results

Job Requirements:

• Automation expert – working knowledge of GUI tools, API tools, Unit tests, test case management tools, and test harnesses
• Design integrated end to end test solutions based on server virtualization technologies, or other scalable and expandable architectures
• Scripting expertise with: Perl, Python, shell
• Test methodologies: white box testing, grey box testing, integration, regression, stress, load, performance, duration, negative testing, & etc.
• OOP experience with C, C++ or Java on UNIX (Solaris preferred and Windows a plus)
• Knowledge of software development models and their impact to testing
• Understanding of client/server model, interoperability, internationalization, performance as it relates to testing.
• Demonstrated project management and group leadership (track record of accurate scheduling, planning, and delivering quality products).
• BS/BA/MS in computer science or related

Also Desirable:

• OMA standards / protocols
• Mobile device management software
• OTA technologies
• Work experience with telecommunication or mobile technologies
• Hands-on experience in configuring, installing and troubleshooting software and hardware (Sun, HP, Microsoft, Redhat)
• Load balance knowledge with Cisco network equipment
• Understanding of at least two or more of the following application environment:
  • Oracle
  • Veritas
  • Weblogic
  • Websphere
  • VMware

As a member of the R&D development team, you will play a key role in the delivery of InnoPath's flagship, enterprise-grade mobile device management server that is deployed at major wireless operators around the world. You will participate in the design and implementation of both server platform features and compelling device management applications in Java.

Job responsibilities include:

• Design, implement, and maintain server components and applications
• Work successfully with cross-functional teams on product deliverables
• Support multiple customer deployment projects providing product expertise

Required skills:

• Minimum 7 years commercial software development experience
• BS in Computer Science (MS preferred), or equivalent work experience
• Hands on J2EE development skills writing large-scale, multi-threaded server-side applications
• Experience working with commercial J2EE application servers
• Experience with SQL and relational databases
• In depth understanding of internet protocols such as TCP, UDP, and HTTP
• Strong written and verbal communication skills
• Motivated self-starter who likes working in a fast-paced startup environment

Ideal:

• Familiarity with open source frameworks Spring and Hibernate
• Proficiency with Web Services/XML/SOAP/WSDL
• Prior experience developing large-scale internet or mobile services
• Familiarity with mobile over-the-air protocols

Unique opportunity to join InnoPath’s Advanced Technology team which focuses on the creation and introduction of innovate new capabilities and technologies into an industry leading mobile device management system.

Responsibilities will include, but are not limited to: As a member of the Advanced Technology team, the candidate will lead architecture, design, prototype and implementation activities across a range of mobile device management functional (and non-functional) areas. The candidate will need to work well with product line management, business analyst and others on understanding user stories and requirements, as well as with developers, Q/T, tech pubs on their respective "downstream" activities. The expectation is that the candidate will have, or will develop, the skills necessary to generate innovative and creative solutions to meet emerging Mobile Device Management challenges.

The candidate should have very good hands-on development skills, demonstrate good leadership capabilities, be able to make solid contributions to architecture and high-level design activities and be a very good communicator on technical issues. 

• J2EE expert
• Demonstrated proficiency with SQL, XML, Web Services and common network protocols such as HTTP, SNMP, LDAP, etc.
• Experience with Unix-based production systems
• Solid track record of accomplishments
• Demonstration of innovative, creative thinking
• 5+ years of relevant experience, solid academic background may compensate
• Very solid BSCE/CS/EE

• Direct experience with device (or systems/network) management
• Mobile device and network software engineering experience
• Experience with highly scalable production technologies such as Oracle RAC, and cluster involving WebLogic or WebSphere and Sun, HP or IBM servers
• Masters or Ph.D. degree from top-rank institution

Position: Employ your technical excellence to deliver stellar quality mobile device management software to major carriers worldwide! We are a late stage start up company looking for a high caliber software quality assurance professional. This is a senior technical position that requires proven software product testing skills and excellent project management and leadership. This challenging position offers the right engineer an opportunity to upgrade an organization’s QA methodologies as well as to lead tactical deliverables.

Responsibilities will include, but are not limited to:

• Evaluate existing test methodologies, automation framework and tools;
• Lead change;
• Define test strategy;
• Create test plan;
• Develop test cases;
• Perform test execution;
• Analyze test results.

Job Requirements:

• Automation expert – working knowledge of Win Runner, Perl, Python, shell scripts
• Test methodologies: white box testing, integration, regression, stress & load, performance, etc.
• Object oriented programming experience with C, C++ or Java on UNIX (Solaris preferred and Windows a plus).
• Knowledge of software development models and their impact to testing
• Understanding of client/server model, interoperability, internationalization, performance as it relates to testing.
• Demonstrated project management and group leadership (track record of accurate scheduling, planning, and delivering quality products).
• BS/BA in Computer Science or related

Also Desirable:

• OMA standards/protocol
• Mobile device management software
• OTA technology
• Understanding of at least two or more of the following application environment:
  • Oracle,
  • Veritas,
  • Weblogic,
  • Websphere,
  • VMware.
• Solaris system administration Install/configure Oracle and load balance system

Key Objectives for the Sr. Product Management position:

• Manage the integrated client and server product offering dedicated to carriers for Customer Care and Enterprise Care.
• Drive the product launch process and packaging including commercial licensing design.
• Evangelize internally and externally about our product suite.
• Improve our marketing position by strengthening our MDM product suite.

Product Management responsibilities

• Provides leadership in the planning, designing, due diligence and implementation of product strategic business objectives.
• Provides leadership and coaching of development and operational staff during the product life cycle.
• Set product strategy, including defining features and requirements for the integrated MDM server and DM client product suite.
• Works directly with customers at the technical and senior level to understand customer business and product requirements and translate these into product strategies and product development programs.
• Drive the introduction of new products in the market to educate the InnoPath field teams and key customers about the new product release and its benefits.
• Provide sales support for products by RFx, meeting and presenting to customers communicating product plans and strategies.
• Work to ensure that the resources, projects and R&D spending are aligned with the product strategy and enable the company to leverage engineering resources and knowledge into profitable products.
• Work closely and effectively with Engineering, Operations, CTO Office, Sales and Marketing and Finance groups.
• Lead the organization in conducting ongoing competitive analysis.
• Attend tradeshows, conventions and other networking events.

Minimum Requirements:

• 10 years of total work experience.
• At least 5 years of Product Management experience with high technology products.
• 7 years of industry experience with European carriers in the space of Over-The-Air technology.
• Have a strong understanding of telecom market in Europe, Japan and North America in the Mobile Device Management technology space.
• Ability to travel 25% of the time.

Preferred Experience:

• Strong technical background and business sense with software knowledge in the telecom space.
• Strong background and experience with high volume and carrier grade OTA systems.
• Self-starter, detail oriented, think strategically, drive issues to conclusion, and be able to develop creative solutions.

The position will report directly to the Sr. Director of Product Line Management

Sr. Technical Course Developer

The course developer is responsible for content design and development of training courses for wireless operators, device manufacturers, internal employees, and external partners.

This is a great opportunity to create a highly visible suite of training courses according to your vision and expertise. You will work directly with subject matter experts and existing source material to develop training materials for InnoPath products and applications.

Development will be primarily classroom delivery, but will also include alternative learning technologies such as Web-based training, video-based learning, and knowledge management systems.

Requirements:

• Design and develop content for instructor-led training classes for diverse audiences on a wide range of products.
• Define and manage personal project development schedule.
• On-time delivery for team project schedules.
• Develop or modify courses, modules, and/or learning objects as specified in project plans.
• Self-starter, comfortable in a rapidly changing environment.
• Build and maintain personal technical proficiency on InnoPath products and solutions.
• For lab exercises, determine equipment needs.
• Develop learning assessments to measure participant learning.
• Knowledge of training development tools, including Captivate.
• Familiarity with: UNIX, Oracle, WebLogic, Web services (SOAP, XML, WSDL), network management (SNMP), application servers, internet protocols (TCP, HTTP), mobile OTA protocols, shell scripting, etc.

Desired Experience:

• Knowledge of mobile device management and over-the-air technology.
• Knowledge and experience developing alternative training delivery techniques.
• Experience teaching technical courses in the classroom is a plus.
• Experience leading train-the-trainer sessions.
• From time to time, the course developer will also provide writing support for the Technical Publications team, as needed.

Education:

• Bachelor of Arts or Sciences degree in Engineering or Computer Science or related technical field.
• Instructional Design degree, or equivalent experience.